Employee Engagement Importance During A Pandemic Happiness is definitely part of the formula for successful employee engagement, but there are many other elements to consider as well. For example, a happy employee can cheerfully turn up to work and get on with the tasks of their job, but still put not put any extra effort into their role, or care about the overall success of the company. You need your employees to feel an emotional commitment to the business and its goals. This is one of the key drivers of employee engagement. Kahn (1990: 894) defined employee engagement as ‘the harnessing of organization members’ selves to their work roles; in engagement, people employ and express themselves physically, cognitively, and emotionally during role performances’. There have been dozens of definitions since the explosion of interest in the concept during the 2000s. Harter et al (2002: 269) stated that engagement was ‘the individual’s involvement and satisfaction with as well as enthusiasm f...